Refund Policy
Last modified: August 9, 2026
At OpenClaw, we strive to provide high-quality AI Agent Skills and tools. However, because our products are digital goods and may involve significant server/API costs incurred immediately upon usage, we have established a strict but fair refund policy.
Please read this policy carefully before making a purchase.
1. Manual review for all paid orders
Every paid order may be submitted for case-by-case manual review. A request is not an approval or a promise of a refund, and no automatic refund, subscription cancellation, access removal, or credit recovery is performed by the request form.
2. Request intents and evidence
The customer form accepts two manual-review intents:
refund_onlyrefund_and_stop_renewal
Requests are reviewed using payment facts, service-usage evidence, the order context, and applicable law. If approved, the merchant manually processes the refund through Stripe or the applicable payment provider. Customers may submit a request from /settings/payments; future subscription renewals can be managed from /settings/billing.
3. No automatic outcomes
Submitting a request does not call a payment provider, automatically refund a charge, automatically cancel a subscription, revoke access, or change credits. There is no guaranteed outcome. Payment provider disputes and early-fraud warnings are acknowledged as facts for manual review only.
4. Contact
For questions about a request, contact support@open-claw.bot with your account email and order number. We will review the request and respond through the support channel.